Terms and conditions

Availability BonAmb en Casa
BonAmb en Casa is currently available in the following towns:
– Beniarbeig (03778)
– Benitachell (03726)
– Dénia (03700)
– Gata de Gorgos (03740)
– Jávea (03730)
– Jesus Pobre (03749)
– Moraira (03724)
– Ondara (03760)

Shipping costs
– Jávea: € 5 per delivery. For orders of 3 servings or more: free shipping.
– Beniarbeig, Benitachell, Dénia, Gata de Gorgos, Jesús Pobre, Ondara, Moraira: € 15 per delivery. Orders of 3 servings: € 10. Orders of 4 servings or more € 0.

We deliver on Fridays, Saturdays and Sundays, between 5:00 p.m. and 8:00 p.m. It is the customer’s responsibility to be able to receive the delivery. There is no refund in the case of no show at the door.

Cancellation of orders and return
Orders can be canceled by filling in the form at https://bonambencasa.com/en/contact/

Orders can be canceled 2 days in advance free of charge. That is to say:
Orders for Friday: cancel until Wednesday at 12:00
Orders for Saturday: cancel until Thursday at 12:00
Orders for Sunday: cancel until Friday at 12:00

Orders canceled between 48 and 24 hours in advance: refund of 50% of the amount of the meal and 100% of the shipping costs.
Cancellations less than 24 hours before delivery: 100% refund of shipping costs, 0% refund of the amount of the meal.

In the case of finding the food in the wrong condition, please save all the food, contact us and we will collect all the food. After verifying that it is in the wrong state, we refund 100% of the order amount.

Refunds are made within 7 days from the moment the request is made, to the bank account used when placing the order.

We make deliveries on the chosen day between 5:00 p.m. and 8:00 p.m. It is the customer’s responsibility to be able to receive the delivery. There is no refund in the case of no show at the door.

We do not sell alcoholic beverages to children under 18 years of age
This merchant agrees not to allow any transaction that is illegal, or is deemed by the credit card brands or the acquiring bank, that may or has the potential to damage their goodwill or negatively influence them. The following activities are prohibited under the card brand programs: the sale or offer of a product or service that is not in full compliance with all laws applicable to the Purchaser, Issuing Bank, Merchant, Cardholder, or cards. In addition, the following activities are also explicitly prohibited: “Sale of alcoholic beverages to persons under 18 years of age.”